Man with Van The Burroughs Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van The Burroughs provides transport, moving, and related services within the United Kingdom. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.
1. Definitions
In these Terms and Conditions, the following expressions have the following meanings:
1.1 Client means the person or business making the booking and liable for payment of the services.
1.2 Service means any man with van, removal, transport, loading, unloading, packing, or related service provided by Man with Van The Burroughs.
1.3 Goods means the items, belongings, furniture, or materials that are to be transported or otherwise handled by us.
1.4 Order means the agreed booking for a specific date, time, and service, including any variations confirmed by us.
1.5 Working Hours means our standard operating hours as advised at the time of booking, subject to change from time to time.
2. Scope of Services
2.1 Man with Van The Burroughs provides man with van and removal services for domestic and commercial customers, including local moves, small removals, and item deliveries within our normal service area and across the UK, where agreed.
2.2 Our services may include, where agreed in advance, loading, unloading, basic packing or wrapping, and furniture positioning at the delivery address.
2.3 Any additional services not expressly set out in your Order, including disassembly or reassembly of furniture, packing of fragile items, or additional pick-up or drop-off points, must be agreed in advance and may incur extra charges.
2.4 We reserve the right to refuse to transport certain items, including but not limited to hazardous materials, illegal goods, perishable items, live animals, or any Goods that, in our reasonable opinion, present a risk to our staff, vehicle, or other customers’ property.
3. Booking Process
3.1 Bookings can be made by contacting us and providing full details of your requirements, including collection and delivery addresses, property access details, approximate inventory of Goods, date and time, and any special handling needs.
3.2 When you request a quote, you must provide accurate and complete information. Our quote is based on the information you supply. If this information is incomplete or inaccurate, we may adjust the price or decline the job upon arrival.
3.3 An Order is only confirmed when we explicitly accept your booking and provide confirmation. We are under no obligation to accept a booking request.
3.4 You are responsible for ensuring that dates, times, addresses, and contact details are correct in our booking confirmation. Any errors must be reported promptly. Changes to bookings are subject to availability and may affect the final price.
3.5 We may request proof of identity or authority, especially for commercial clients or high-value moves, before confirming a booking or commencing work.
4. Pricing and Quotations
4.1 Prices may be calculated based on time, distance, volume or weight of Goods, access conditions, and any additional services requested.
4.2 Unless otherwise stated, quotes are exclusive of congestion charges, parking fees, tolls, ferry charges, or other third-party charges, which will be added to your final bill where applicable.
4.3 Any quote provided is an estimate based on the information you give us. Where the actual work differs from the information supplied, we reserve the right to amend the price accordingly, including where:
a. There are additional items not declared at the time of quotation.
b. Access is significantly more difficult than described, such as long carrying distances, restricted parking, or multiple flights of stairs.
c. There are substantial delays beyond our control at collection or delivery.
4.4 All prices are subject to applicable taxes and charges under UK law.
5. Payments
5.1 Unless otherwise agreed in writing, payment is due in full on completion of the Service on the day of the move.
5.2 We may require a deposit to secure your booking, particularly for larger moves, long-distance jobs, or peak periods. The amount and due date of any deposit will be notified at the time of booking.
5.3 Deposits are generally non-refundable, subject to the cancellation terms set out in section 7.
5.4 We accept payments by methods notified to you at the time of booking. You are responsible for ensuring that funds are available and cleared.
5.5 If payment is not made when due, we reserve the right to:
a. Suspend or terminate the Service.
b. Retain Goods until payment is received in full.
c. Charge reasonable interest and recovery costs on overdue amounts in accordance with applicable UK legislation.
6. Client Responsibilities
6.1 You are responsible for:
a. Ensuring that Goods are properly packed and ready for transport, unless we have explicitly agreed to provide packing services.
b. Ensuring that all fragile, valuable, or delicate items are adequately protected.
c. Obtaining all necessary permissions and permits for parking, building access, and use of lifts or common areas.
d. Ensuring that there is suitable access for our vehicle at both collection and delivery addresses.
e. Being present or represented at both collection and delivery to direct our team and check Goods.
6.2 You must not ask our staff to do anything that is unsafe, illegal, or not covered by these Terms and Conditions.
6.3 You must inform us in advance if any item is unusually heavy, bulky, fragile, or of high value, or if there are any special handling requirements.
7. Cancellations and Changes
7.1 If you wish to cancel or amend your booking, you must notify us as early as possible.
7.2 Where you cancel more than 7 days before the scheduled service date, any deposit may be refunded or partially refunded at our discretion, after deduction of any reasonable administrative or preparatory costs.
7.3 Where you cancel 7 days or less before the scheduled service date, we may retain part or all of the deposit and may charge a cancellation fee to cover lost bookings and costs incurred.
7.4 Same-day cancellations or failure to be present at the confirmed time may be charged at up to the full quoted price.
7.5 If you wish to change the date, time, or scope of the Service, we will attempt to accommodate the change but cannot guarantee availability. Changes may result in a revised quote or additional charges.
7.6 We may cancel or delay the Service where we are prevented from performing it due to events beyond our reasonable control, including severe weather, road closures, accidents, illness, vehicle breakdown, or other force majeure events. In such cases, we will seek to rearrange the Service as soon as reasonably practicable. Our liability will be limited to a refund of any pre-paid amount for services not provided, and we will not be liable for consequential losses arising from such delays or cancellations.
8. Access, Parking and Delays
8.1 You must ensure that suitable parking is available close to the property for the duration of the Service. You are responsible for any parking permits or authorisations needed.
8.2 Any parking fines or penalties incurred as a result of inadequate or illegal parking instructed by you will be added to your final bill.
8.3 Delays caused by factors outside our control, such as waiting for keys, lack of access, incomplete packing, or restrictions imposed by building management, may incur additional charges at our standard hourly rate.
9. Liability for Loss or Damage
9.1 We will take reasonable care when handling and transporting your Goods. However, you acknowledge that some risk of damage or loss is inherent in moving services.
9.2 Our liability for loss of or damage to Goods, whether arising from negligence or otherwise, will be limited to a reasonable amount having regard to the value of the Goods and the price of the Service, and shall not exceed any applicable limit notified to you before the Service.
9.3 We will not be liable for:
a. Any loss or damage arising from your failure to pack Goods properly.
b. Damage to Goods where you or any person acting on your behalf has participated in the loading or unloading.
c. Normal wear and tear, minor scuffs, or scratches that may occur during handling.
d. Damage to items of particularly fragile nature, such as glass, mirrors, or electronics, unless we have specifically agreed to pack and protect them.
e. Loss of data or records stored on any devices.
f. Indirect or consequential losses, including loss of profit, loss of revenue, or loss of opportunity.
9.4 We will not be responsible for any loss or damage if:
a. The Goods are already damaged, defective, or fragile, and this was not disclosed in advance.
b. The damage arises due to your instructions or the actions of a third party.
9.5 You should arrange suitable insurance cover for your Goods during the move, especially for high-value items, as our standard liability may not fully cover your loss in the event of damage or theft.
9.6 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within 7 days of completion of the Service. You must provide evidence of the damage and, where relevant, proof of value.
10. Damage to Property
10.1 We will take reasonable care to avoid damage to your property, including floors, walls, and doorways. It is your responsibility to protect carpets, floors, and surfaces where necessary.
10.2 We will not be liable for damage to property where:
a. Access is difficult or restricted, and you have requested that we attempt to move items in circumstances where damage is a foreseeable risk.
b. The property is already in a poor or fragile condition.
10.3 If we cause damage to the property as a result of our negligence, our liability will be limited to the reasonable cost of repair, not exceeding the value of the property or the cost of the Service, whichever is lower.
11. Waste, Rubbish and Disposal Regulations
11.1 Man with Van The Burroughs is not a general waste carrier. We may, at our discretion, agree to remove certain unwanted items, but only where this is lawful and agreed in advance.
11.2 We will not remove or dispose of hazardous waste, including chemicals, paint, asbestos, medical waste, or any materials prohibited by UK waste regulations.
11.3 When we agree to remove items for disposal, you confirm that you have the right to dispose of those items and that they are not stolen, hazardous, or subject to any third-party interests.
11.4 Any waste removal or disposal will be carried out in accordance with relevant UK environmental and waste management regulations. Additional charges may apply for disposal services, depending on the type and volume of items.
12. Conduct and Health and Safety
12.1 Our staff will act courteously and professionally. We expect the same standard of behaviour from clients and any persons present at the premises.
12.2 We reserve the right to withdraw our staff and terminate the Service without refund if they are subject to abuse, harassment, or unsafe working conditions.
12.3 If our staff reasonably believe that continuing the Service would pose a risk to health or safety, they may suspend work until the risk is removed or adequate measures are put in place.
13. Complaints and Dispute Resolution
13.1 If you are unhappy with any aspect of our Service, you should raise the issue with our team as soon as possible so that we can try to resolve it promptly.
13.2 If the matter is not resolved on the day, you should submit a written complaint with full details of the issue, including date, location, and any supporting evidence.
13.3 We will review your complaint and aim to respond within a reasonable timeframe with our findings and any proposed resolution.
14. Data Protection and Privacy
14.1 We will collect and use your personal data only for the purposes of providing our services, managing bookings, processing payments, and meeting our legal obligations.
14.2 Your information will be handled in accordance with applicable UK data protection laws. We will not sell your personal information to third parties.
15. Variation of Terms
15.1 We may update or vary these Terms and Conditions from time to time. The version in force at the time of your booking will apply to your Order.
15.2 Any variations to these Terms and Conditions must be agreed in writing. Verbal assurances or changes given by our staff are not binding unless confirmed in writing.
16. Governing Law and Jurisdiction
16.1 These Terms and Conditions, and any dispute or claim arising from or in connection with them or the Service, shall be governed by and construed in accordance with the laws of England and Wales.
16.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Service provided by Man with Van The Burroughs.
By confirming a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
