Man with Van The Burroughs Privacy Policy
This Privacy Policy explains how Man with Van The Burroughs collects, uses, stores, and protects personal data relating to customers and prospective customers in our service area. It also sets out your rights under the UK General Data Protection Regulation and related data protection laws.
This policy applies to all Man with Van The Burroughs customers and enquirers in our operating area, including individuals, households, and business clients who contact us or use our services.
Who We Are and Scope of This Policy
Man with Van The Burroughs provides man and van services, including transport, removals, and related services. In providing these services, we act as a data controller. This means we determine the purposes and means of processing your personal data.
This Privacy Policy covers all personal data we collect and process in connection with enquiries, bookings, service delivery, payments, and ongoing customer relationships within the area we serve.
Types of Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with us and the services you request. The types of data we may collect include:
Identity details such as name, title, and where relevant, business or company name and role.
Contact details such as address, collection and delivery addresses, and preferred methods of contact.
Service information such as details about the move or transport job, access details for properties, preferred dates and times, and any specific instructions necessary to provide the service.
Booking and transaction data such as booking history, quotes provided, services ordered, dates of services, and payment status.
Payment-related information such as payment method and transaction references. We do not store full payment card details where payments are processed by third party payment providers.
Communication data such as messages, enquiries, feedback, and any correspondence relating to the planning, delivery, or follow up of our services.
Technical and usage data such as information you provide if you contact us through online forms or digital platforms, including the time and date of your enquiry and the pages or information you viewed in relation to the services.
How We Collect Your Data
We collect personal data directly from you in most cases. This includes when you contact us to request a quote, make a booking, confirm or change a booking, or provide feedback on our services.
We may also receive personal data indirectly where another person provides your details as the collection or delivery contact, or as the payer or recipient for a job. In these cases, we expect that person to have your permission to share your information with us.
Where we use third party platforms or service providers to support our business, we may receive data from them in connection with your enquiries or bookings. Those providers act in accordance with their own privacy practices and data protection obligations.
Lawful Bases for Processing Your Data
We only process your personal data where we have a lawful basis to do so under the UK General Data Protection Regulation. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We process your personal data when it is necessary to take steps at your request before entering into a contract and to fulfil our contract with you. This includes providing quotes, confirming bookings, carrying out collections and deliveries, and handling payments.
Legitimate interests. We may process your data where it is necessary for our legitimate business interests and those interests are not overridden by your rights. This includes managing our relationship with you, improving our services, and keeping basic records of previous jobs and enquiries.
Legal obligations. We process certain data where we are required to do so to comply with legal or regulatory requirements, such as record keeping for tax or accounting purposes.
Consent. In limited cases, we may rely on your consent, for example where you ask us to keep your details on file for future quotes beyond what is reasonably expected, or where you request specific forms of communication or marketing. Where we rely on consent, you can withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To respond to enquiries and provide quotes for man and van services.
To plan, schedule, and manage bookings, including verifying addresses and access instructions.
To deliver the services you have requested and to contact you about the status of your job.
To process payments and maintain accurate financial and transaction records.
To manage our relationship with you, including handling complaints, queries, or follow up questions.
To maintain and improve our services, including reviewing typical jobs, routes, and customer feedback within our area.
To meet our legal and regulatory responsibilities, including record keeping and responding to lawful requests from authorities where required.
Data Sharing and Processors
We do not sell your personal data. We may share your data with trusted third parties who act as data processors on our behalf. These may include:
Payment service providers who process your payments securely.
Accounting or administrative service providers who assist us with bookkeeping and business administration.
Digital or IT service providers who host or support any systems or tools we use to manage enquiries and bookings.
These processors are only permitted to process your personal data in accordance with our instructions and are required to implement appropriate security measures and maintain confidentiality.
In limited cases, we may also share your data with professional advisers such as accountants or legal advisers, or with authorities where we are required to do so by law.
Data Retention
We keep your personal data only for as long as necessary for the purposes set out in this Privacy Policy and to meet any legal, accounting, or reporting requirements.
Enquiry and booking information is generally retained for a period that allows us to respond to follow up questions, manage any issues arising from the service, and maintain reasonable records of our operations in the area.
Financial and transaction records, including basic identifying details linked to those records, may be retained for longer where required by tax or accounting rules.
When personal data is no longer required, we will securely delete or anonymise it so that it can no longer be linked back to you.
Data Security
We take the security of your personal data seriously and use appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or alteration. These measures include limiting access to personal data to those who need it for legitimate business purposes and requiring any third party processors to maintain suitable security controls.
International Transfers
Where we use third party service providers whose systems are located outside the United Kingdom or the European Economic Area, we will take steps to ensure that your personal data is protected to a level consistent with UK data protection law. This may include using providers in countries recognised as offering adequate protection or putting in place appropriate safeguards.
Your Data Protection Rights
Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, you may have the right to:
Access your personal data and receive a copy of the information we hold about you.
Request correction of any inaccurate or incomplete personal data we hold.
Request deletion of your personal data where there is no good reason for us to continue processing it.
Object to the processing of your personal data where we rely on legitimate interests and you believe your rights override these interests.
Request restriction of processing in certain circumstances, such as while we consider a correction or objection request.
Request the transfer of your personal data to you or to a third party in a structured, commonly used, machine readable format where the processing is based on consent or contract and carried out by automated means.
Withdraw consent where we rely on your consent to process specific data. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.
If you wish to exercise any of these rights, you can contact us using the details provided when you booked or communicated with us. We may need to verify your identity before responding to your request.
Complaints
If you have concerns about how we handle your personal data, we encourage you to contact us in the first instance so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our practices, or applicable law. Any updated version will apply to all customers and enquirers in our service area from the date it is made available.
