Terms and Conditions for Man With Van Theburroughs

These Terms and Conditions set out the basis on which Man With Van Theburroughs provides domestic and commercial removal, transport, delivery, and related man and van services. By making a booking, confirming a quotation, or allowing the service to begin, the customer agrees to be bound by these terms. For the purposes of this document, the words we, us, and our refer to the service provider operating under the name Man With Van Theburroughs, and the words you and your refer to the customer, hirer, or any person acting on the customer’s behalf.

These terms apply to all bookings unless we agree otherwise in writing. They are intended to be read together with any written quotation, booking confirmation, inventory, or instructions provided before the service starts. If there is any inconsistency between these terms and a written agreement signed by both parties, the written agreement will prevail to the extent of that inconsistency. Nothing in these terms affects your statutory rights where they cannot lawfully be excluded.

The service may include loading, unloading, transport, single-item moves, furniture delivery, student moves, collections, and disposal or transfer of waste where expressly agreed in advance. Man With Van Theburroughs reserves the right to refuse any job that would require unlawful conduct, unsafe handling, or a service beyond what has been quoted. You are responsible for ensuring that the booking details are accurate and complete.

1. Booking Process

All bookings are subject to availability and are only confirmed when we have accepted the job and, where required, received any deposit or pre-authorisation. A quotation provided before the booking is an invitation to book, not a fixed acceptance, unless we expressly state otherwise. Any estimate may be revised if the job details change, for example if the volume of items, access conditions, distance, waiting time, or required labour differs from the information supplied at the time of booking.

When you request a booking with Man With Van Theburroughs, you must provide accurate information about the collection and delivery addresses, the nature and quantity of items, floor levels, parking restrictions, lift access, timing requirements, and any special handling needs. If you fail to disclose important information, we may adjust the price, alter the service, or decline to proceed where the conditions are materially different from those agreed. We are not responsible for delay or additional charges caused by inaccurate or incomplete details.

The customer must ensure that any person giving instructions is authorised to do so and that all relevant parties are aware of the booking arrangements. If the job requires permits, permissions, parking arrangements, or building access approvals, these must be arranged by you unless we have expressly agreed to handle them. Man and van services often depend on practical access, and any restrictions should be disclosed at the earliest possible stage. We may refuse to move items that are unsafe, illegally packaged, or likely to damage property.

2. Payments and Charges

Unless otherwise agreed, payment is due on completion of the service and must be made using the payment method specified in the quotation or booking confirmation. We may request a deposit, part payment, or full advance payment for certain services, including peak-time bookings, larger removals, waste transfers, or jobs involving significant waiting time. Any deposit is usually non-refundable except where we cancel the booking or otherwise agree in writing.

The price may be based on a fixed quote, hourly rate, or a combination of both. A man with van service may involve additional charges for waiting time, stairs, long carries, congestion, parking charges, tolls, overnight work, congestion in access routes, additional labour, fuel surcharges, or disposal fees. If the work extends beyond the agreed scope, we may charge for the additional time and resources reasonably required to complete it. Any extra charges will be calculated fairly and, where practical, explained before they are incurred.

Late payment may result in a charge for reasonable recovery costs, including administrative expenses and statutory interest where permitted by law. If payment is reversed, declined, or disputed without proper basis, you will remain liable for the outstanding balance and any related bank or recovery fees. Man With Van Theburroughs may suspend further services, withhold completion documentation, or decline future bookings until overdue sums are cleared. Title to any goods supplied by us, if applicable, remains with us until paid in full.

We may require payment or a card hold before the job begins, especially where the service is booked at short notice or where there is a risk of additional charges due to variable access or load size. If you are booking on behalf of a business, you confirm that you have authority to bind that business to the payment obligations. All prices are stated in pounds sterling unless we agree a different currency in writing.

3. Cancellations, Rescheduling, and Delays

You may cancel or reschedule a booking by giving us notice within a reasonable time before the agreed start time. The amount refundable, if any, will depend on the notice provided and any costs already incurred. If you cancel after we have allocated time, vehicle capacity, labour, fuel, or other resources, we may retain some or all of any deposit and may also charge for losses reasonably incurred as a result of the cancellation.

For same-day or short-notice bookings, cancellation charges may be higher because the slot is harder to reallocate. If we arrive at the agreed location and cannot complete the job because access is unavailable, the customer is not present, goods are not ready, or the booking details are materially inaccurate, the booking may be treated as a late cancellation or failed attendance. In such cases, Man With Van Theburroughs may charge a call-out fee, waiting time, or the full minimum charge as reasonably applicable.

We will try to attend on time, but arrival times are estimates unless a fixed time has been expressly agreed. Delays can occur due to traffic, weather, road closures, mechanical issues, or circumstances outside our reasonable control. If we are delayed, we will take reasonable steps to notify you and may offer a revised arrival window. We are not liable for indirect losses caused by delay, provided we act with reasonable care and keep you informed where practicable.

4. Liability, Damage, and Customer Responsibilities

We will exercise reasonable care and skill in carrying out the service. However, you acknowledge that moving goods involves some risk, particularly where items are heavy, fragile, poorly packed, or obstructed by narrow access, stairs, or confined spaces. To the fullest extent permitted by law, Man With Van Theburroughs is not liable for loss or damage arising from pre-existing defects, inadequate packing, hidden faults, or items that are not suitable for transport in their condition at the time of collection.

You are responsible for ensuring that items are properly packed, protected, labelled, and ready for transit unless we have expressly agreed to pack them. Any glass, artwork, electronics, antiques, plants, liquids, perishables, or valuable items should be declared in advance. If you instruct us to move items that are inadequately protected or inherently fragile, you accept the increased risk of damage unless the loss is caused by our negligence. We may refuse to move items if we believe the risk is unreasonable.

Our liability for loss or damage caused by proven negligence will be limited, to the extent permitted by law, to the lesser of the cost of repair, replacement, or the value of the item at the time of the service, subject to any agreed insurance arrangement and any applicable legal restrictions. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. Nothing in these terms limits your rights where statutory consumer protections apply.

5. Waste Regulations and Disposal

Where waste removal, clearance, or disposal is included in the booking, it is provided only for waste categories that we have agreed to accept. You must not present hazardous waste, clinical waste, asbestos, chemicals, gas cylinders, oil, paint, batteries, electrical items, contaminated materials, or any other restricted waste unless we have confirmed in advance that we are authorised and equipped to handle it. If prohibited waste is discovered, we may refuse to load it, isolate it, or return it to you at your expense.

You must tell us the nature and origin of any waste to be moved. Under UK waste regulations, waste must be transported, transferred, and disposed of lawfully. If you are the waste producer, you remain responsible for accurate description and classification of the waste unless we have expressly agreed to take on that responsibility. We may request additional information to ensure compliance with legal obligations, including the type, quantity, and source of the waste.

Where applicable, we may use licensed disposal facilities or authorised third parties. Any charges for disposal, transfer station fees, or handling costs will be passed on to you where they form part of the agreed service or are necessary due to the nature of the waste supplied. You agree not to place prohibited items into the load without disclosure. If hidden or undeclared waste is found, you will be responsible for any resulting losses, penalties, clean-up costs, and administrative expenses. We may also report unlawful waste handling to the relevant authorities where required by law.

6. Goods Not Accepted and Prohibited Items

We do not normally transport cash, jewellery, passports, firearms, illegal goods, stolen property, or items whose transport would breach the law or create an unacceptable safety risk. We may also decline to move live animals, perishables, hazardous materials, or items that require specialist handling. If you ask us to carry prohibited goods and do not disclose their nature, you will be liable for any losses, fines, delays, or claims arising from that request.

Any item accepted for transport must be suitably packaged and declared accurately. If a parcel, box, or container is misdescribed and contains items that are dangerous, fragile, leaking, or otherwise unsuitable, we are not responsible for resulting damage unless the damage was caused by our negligence after we became aware of the risk. Man With Van Theburroughs may inspect goods to the extent reasonably necessary to protect health, safety, and compliance.

If we reasonably believe an item may breach these terms or applicable law, we may refuse to load, move, or dispose of it. No refund will be due for that part of the service if the refusal is caused by your non-disclosure, unlawful instruction, or failure to prepare the goods properly. Any additional costs incurred by us because of such refusal may be charged to you.

7. Events Beyond Our Control

We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including severe weather, traffic accidents, road closures, strikes, staff illness, public emergencies, utility failures, acts of government, or other unforeseen circumstances. If such an event occurs, we may reschedule the service, adapt the route or method, or cancel without liability for indirect losses.

If the service is affected by a force majeure event, we will try to minimise disruption and keep you informed where possible. Any amounts paid for services not yet performed may be refunded or credited at our discretion, subject to deductions for work already completed and costs already reasonably incurred. The parties agree to act reasonably and in good faith to find a practical solution where disruption is temporary.

These Terms and Conditions are intended to operate fairly and in line with applicable consumer and business law. If a court or competent authority finds any part unenforceable, the remaining provisions will continue in force. The failure by either party to enforce a right on one occasion does not waive that right on any other occasion.

8. Governing Law and Jurisdiction

These terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, mandatory local consumer rights may also apply where relevant, and nothing in these terms is intended to exclude those rights where they cannot lawfully be excluded.

Any dispute shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law requires otherwise. Before starting formal proceedings, the parties should try to resolve any disagreement in a reasonable and proportionate manner. This may include reviewing the booking record, photographs, written instructions, payment records, and any relevant notes relating to the service.

By confirming a booking with Man With Van Theburroughs, you acknowledge that you have read, understood, and agreed to these Terms and Conditions. We recommend that you keep a copy for your records. These terms form the full agreement between the parties concerning the service unless replaced by a later written agreement signed or accepted by us.